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Installation and constant, proactive updates of the Operating System.* |
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Installation and constant, proactive updates of server software modules and components, like Apache and PHP.* |
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Installation of new software and applications as per customer request.** |
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Installation and constant, proactive updates of FHBot control panel. |
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Installation and constant maintenance of antivirus software for the email service. |
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Installation and constant maintenance of antispam filters for the email service. |
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Repair and restart server services as needed. |
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Managed DNS service for every domain hosted on servers within FuturaHost.Com's network. |
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Migration of domains or hosting accounts from one server to another within FuturaHost.Com's network.*** |
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Best effort rule on troubleshooting third party software installed by the customer. |
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Handling of spam, abuse and illegal usage reports or complaints regarding to a customer's domain or account. |
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DoS and mail bombing attack mitigation, and basic protection against that kind of attacks. |
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Administration, checking and rotation of the server services logs. |
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Customized server software configuration to reduce server load and enhance performance. From custom kernel
compilations to specific settings modifications for Apache, PHP and MySQL. |
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Initial server security scan and hardening, and constant security audits. |
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Constant analysis of security vulnerabilities with proactive intervention. |
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Deactivation of unused and/or insecure ports, services, modules and commands. |
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Installation and constant maintenance of several log monitoring tools. |
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Installation, setup and constant maintenance of host based Firewall. |
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Constant security updates of the OS kernel.* |
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Constant security updates of the standard server software supported by FuturaHost.Com, like Apache,
PHP and MySQL.* |
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Initial setup of a full automated, off-server backup system. |
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Daily incremental backup. |
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Full weekly backup, kept up to 7 days. |
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Recovery of single files and full directories from backups if required. |
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Reinstallation of the Operating System if required. |
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Full restoration in case of disaster or general hardware failure, from the latest full backup available. |
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Log monitoring for unusual activity. |
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Server load and hard disk usage monitoring, including proactive intervention. |
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Real time monitoring of bandwidth usage on a daily, weekly, monthly and yearly basis. |
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Real time monitoring both of ports and server services, including proactive intervention. |
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Real time monitoring of server hardware, including proactive intervention and replacement procedures. |
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Hardware burn-in and thorough stress tests before putting server into use. |
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Maintenance and replacement of failed hardware devices. |
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Handling and maintenance of connectivity and network devices, within FuturaHost.Com's network. |
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Managed, automated IP addresses allocation and rDNS records setup. |
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Remote reboots, including proactive assistance on checking start-up process. |
Managed Software & Services 
